Returns Policy

(1) It is your responsibility to inspect the goods immediately upon receipt and notify us by writing to us at mail@catherineamesbury.com within 7 days if the goods are damaged. If you fail to do so then you shall be deemed to have accepted the goods. In the very unlikely event that you have received faulty goods you must comply with clause (4) of our delivery policy
(2) If you wish to exercise your statutory cancellation rights under Distance Selling Regulations as a consumer in applicable circumstances (these do not apply to personalized goods and/or commissioning), then you must advise us of this by writing to us at by e-mail at mail@catherineamesbury.com or by letter to 11 Seymour Road, Bishopston, Bristol, BS7 9HR, England within 7 days, starting the day after you received the goods. We will then advise you about how to return the goods.
(3) When you contact us to return faulty goods as (1) above or cancel goods as (2) above you will be given a Return Merchandise Authorisation Number (RMA) which must be enclosed when you return the goods to us
(4) You must return the goods, with your order number, RMA and your name and address and ensure that your return reaches us as soon as is possible.(a) Any faulty goods as in (1) above must be returned with their original packaging using any forms and the RMA provided to you by us.(b) We ask that any goods for which you are exercising your statutory cancellation rights as in (2) above be returned unused in their original packaging within 28 days of cancellation. We would remind you of your own statutory responsibility to take reasonable care for any goods whilst they are in your possession. Goods are returned at your own cost.
(5) We recommend that goods are sent to us using a signed for delivery service with item reference number capable of being tracked and traced on-line, with sufficient value transit insurance. If you fail to do this we may organise collection of goods. If the goods are faulty then we will be responsible for collection costs otherwise you will be responsible for the costs of this collection unless we have specifically agreed otherwise in writing.
(6) Once we have received them safely then(a) in the case of faulty goods, a replacement of the goods will be sent to you as soon as we are able (together with delivery or postage or packaging charges incurred in returning the goods to us). Alternatively, we may, in our absolute discretion, decide to make a refund for the goods.(b) in the case of goods for which you are exercising your statutory cancellation rights as in (2) then refund will be made within 30 days of receipt of the goods by us.
(7) Refund payments made by us to you will be within 30 days of receipt of the goods by us. The refund will usually be made in the same way that you made payment. For example, if you paid us by credit or debit card then your refund will be made to the same credit or debit card.