Delivery Policy

(1) Any delivery charges quoted are for delivery to addresses in to mainland Britain. For delivery outside mainland Britain please contact us. Delivery charges do not include any third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation
(2) For dispatch please refer to clause 6 of our Terms and Conditions
(3) When you pay for goods via credit or debit cards or by Paypal then unless we specifically agree otherwise delivery is usually to your billing address for the applicable payment method.
(4) When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever you must notify us on the day of you receive it. Where a signed for service is used, please sign for it, 'Received Damaged'. Please notify us in writing by e-mail to mail@catherineamesbury.com.
(5) Where there is a problem with your order, such as the wrong goods arrive or an item is missing, please notify us by e-mail to mail@catherineamesbury.com on the day you receive your order.
(6) International sales
(a) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(b) In addition to the purchase price of the goods you accept full responsibility for any and all third party handling charges, additional insurance you may require, import duties, and any other fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(c) Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us) we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result on any import or attempted import.

(7) Taking delivery of goods is entirely your responsibility. If you are unable to take delivery we will do all that we can to assist. However, if the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.